Effective Date: June 14, 2026
Old Louisville Stay offers an SMS (text messaging) program to enhance your guest experience by providing timely information and support related to your reservation and stay. By opting in to receive SMS messages from us, you agree to these SMS Terms of Service.
By providing your mobile phone number through our website, booking form, or other communication channel and opting in to SMS communications, you expressly consent to receive text messages from Old Louisville Stay at the phone number you provide.
You do not need to consent to receive SMS messages as a condition of purchasing services from Old Louisville Stay. You may make reservations and receive accommodations without opting in to SMS communications. Standard booking confirmations and essential reservation details will still be sent via email.
After opting in, you may receive SMS messages related to your stay, including but not limited to:
We do not send marketing or promotional messages via SMS. Our SMS program is designed solely to enhance guest service and provide operational support related to your stay.
Message frequency varies based on your reservation and the services you request. You may receive:
Additional messages may be sent in response to your inquiries or if urgent updates are necessary. The exact number of messages depends on the length of your stay and the level of guest support requested.
Message and data rates may apply. Standard text messaging and data rates from your mobile carrier will apply to each SMS message sent or received. Please contact your mobile carrier for details about your specific plan and any charges you may incur.
Old Louisville Stay does not charge for SMS messages, but your carrier may. All carriers are not supported; consult your carrier for details.
You may opt out of receiving SMS messages from Old Louisville Stay at any time by:
After you opt out, you will receive one final confirmation message acknowledging your request. You will not receive any further SMS messages unless you opt back in.
Note: Opting out of SMS messages will not affect your reservation or your ability to receive services. You will continue to receive essential booking confirmations and updates via email.
If you previously opted out and wish to resume receiving SMS messages, you may opt back in by:
After opting back in, you will resume receiving SMS messages related to your current or future reservations.
For assistance with SMS messages or questions about the program, you can:
Your mobile phone number and SMS consent are used solely for guest service communications related to your stay. We do not sell, rent, or share your phone number with third parties for their marketing purposes.
For detailed information about how we collect, use, and protect your personal information, please review our Privacy Policy.
Our SMS program is supported by most major U.S. mobile carriers, including:
Not all carriers are supported. If you experience issues receiving messages, please contact your carrier or reach out to us for alternative communication methods.
We reserve the right to modify these SMS Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued participation in the SMS program after changes are posted constitutes acceptance of the modified terms.
If we make material changes that affect your rights, we will notify you via email or SMS before the changes take effect, and you will have the opportunity to opt out if you do not agree to the new terms.
If you have questions, concerns, or feedback about our SMS program, please contact us:
Old Louisville StayThese SMS Terms of Service were last updated on June 14, 2026 and are effective as of that date.