Privacy Policy

1. Introduction

Old Louisville Stay ("we," "us," or "our") operates bed and breakfast properties providing accommodations and hospitality services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or communicate with us.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make a Reservation: Name, email address, phone number, mailing address, payment information, guest preferences, and dietary restrictions
• Contact Us: Name, email address, phone number, and message content
• Opt into SMS Communication: Mobile phone number and consent preferences
• Visit Our Website: IP address, browser type, device information, pages visited, and time spent on pages

Booking and Stay Information

During your stay, we may collect:

• Check-in and checkout dates
• Room preferences and special requests
• Guest count and party composition
• Feedback and reviews

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Process and manage your reservations, provide accommodations, and deliver requested services
• Communication: Send booking confirmations, check-in instructions, door codes, service reminders, and respond to your inquiries
• SMS Messaging: Send text messages related to your stay, including arrival information, check-in/checkout details, and on-call support (only with your explicit consent)
• Payment Processing: Process payments and prevent fraudulent transactions
• Improve Our Services: Analyze usage patterns, gather feedback, and enhance guest experience
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

We share your personal information only in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our business, including:
  • Payment processors for secure payment processing
  • Property management and reservation systems
  • Email and communication service providers
  • SMS and text message service providers
  • Web hosting and analytics providers
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. SMS Communication

When you provide your mobile phone number and opt in to receive SMS messages from Old Louisville Stay, you consent to receive text messages including:

• Pre-arrival information and check-in instructions
• Door codes and access information
• Breakfast service details and dietary preference requests
• Check-out reminders
• Guest support and service notifications

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure socket layer (SSL) technology for online transactions
• Regular security assessments and updates
• Limited employee access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of marketing communications or SMS messages at any time
• Data Portability: Request a copy of your data in a structured, commonly used format

To exercise any of these rights, please contact us at privacy@oldlouisvillestay.com or call (502) 754-3102.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: